Q. Do you have a minimum order?
A. We are happy to supply any quantity from 6-1000+.

Q. How long do you take to deliver?
A. We turn jobs around as fast as possible, depending on the quantity required - a delivery date will be given as soon as you have decided what you would like to order.

Q. Can you originate my design for me?
A. Yes, we can work from business letterheads, your own artwork or simple text.

Q. How much do original designs cost to set up?
A. It depends on your logo. It usually costs somewhere between £25-£35 to set up an average design the first time you use it. Much cheaper than setting up for screen-printing.  A more accurate cost can be given when we receive your design.

Q. Do I have to pay a set-up cost if I already have the art-work?
A. To operate an embroidery machine your artwork has to be turned into one of several embroidery machine formats. This is a skilled job and is one of the main elements of high quality embroidery.

Q. What format should I send my artwork?
A. You can send your logo in either JPG, GIF or Coral draw format, stating the size required for the overall design (width x height) in centimetres.

Q. Can I use the design again?
A. Yes, once your design is set up you can re-order as many times as you like, placing your design on any garment, without paying the original set up costs again.

Q. I already have my design on disk, can you use it without charging a set-up fee?
A. Yes, if it is in any of the main embroidery formats.

Q. I only want the name of my Company on the garments - do I have to pay a design set-up?
A. No, we do not charge a set up fee for standard text only designs.

Q. Do your prices include embroidery?
A. Seperate prices are given for garments, design costs and embroidery costs to enable you to see how the final price is arrived at.

Q. I have got my own garments will you embroider them for me?
A. Yes, prices for embroidery only are available on request.

Q. Do you do children’s sizes?
A. Yes, most of the garments can be supplied in children’s sizes, from infants upwards. Details are available in the catalogue.

Q. Can you embroider caps?
A. Yes.

Q. When do I have to pay?
A. Payment must be made when placing your order.

Q. How much do you charge for postage?
A. All goods are delivered first class by Royal Mail, the cost calculated by the weight in the usual way, subject to a minimum charge of £6.50.

Q. What is your cancellation policy?
Once an order has been placed and the sample approved by you, ordersA cannot be cancelled due to the personalised nature of our products.

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